+91-9319626482
Boost Call Center Efficiency with Vicidial
Discover how Vicidial can enhance your call center’s performance with powerful features, automation, and seamless integration. Get started today!
Trusted by 1.5M+ happy customers
What is VICIDial?
VICIdial is an open-source, web-based application that functions as a complete call center suite. It enables businesses to manage inbound and outbound calls, providing comprehensive solutions for customer relationship management (CRM). Whether your business focuses on sales, telemarketing, or customer support, VICIdial offers a flexible and scalable solution that adapts to your unique needs.
The software supports multiple communication channels, including voice calls, email, chat, and social media, making it an all-in-one contact center platform. It’s designed to work with traditional telephony systems and VoIP (Voice over Internet Protocol) providers, giving businesses the flexibility to choose their preferred phone service.
How to Install VICIDial ?
ViciBox is available only in a 64-bit architecture. It is not available in a 32-bit architecture or for non-x86 predicated architectures like ARM or PowerPC. Any modern CPU relinquished after 2004 should not have any issues installing or running ViciBox.
Steps
- Download the ViciBox Server ISO from http://download.vicidial.com/iso/vicibox/server/
- Boot the ISO and the server will be booted to the First step of the installation. Using the arrow keys, highlight the ‘ViciBox v.X’ option in the center of the screen and press the ENTER key.
- At the license screen, press CTRL-A to agree to the license agreement.
- Then Press ALT-N to select ‘Next’ and proceed with the boot-up sequence.
- At the login prompt, type ‘root’ and password as’vicidial’. Then press ENTER.
- At the command prompt, type ‘os-install’ and press ENTER.
- You can change the default language,keyboard layout and Time zone.
- Type the new ‘root’ password that you would like to use.
- Press ALT-I to install the operating system according to the installation seettings you have selected.
- Press ALT-I to confirm the destruction of the host system’s old installation and installation of the new operating system.
Our Achievement
575+
Satisfied clients
20+
Team Member
10+
Countries
20+
Experience
Some of the key features of VICIDial include
VICIdial comes with a variety of features that make it a robust and effective tool for managing customer interactions. Here are some of its most notable features:
Automatic Call Distribution
VICIdial’s ACD system helps route incoming calls to the most appropriate agents based on predefined criteria. This ensures that customers are connected to the right person quickly, improving the efficiency of your call center.
Predictive Dialer
One of the standout features of VICIdial is its predictive dialer. This tool automatically dials a list of phone numbers for outbound calls and connects the agents to live calls. The predictive dialer increases the number of calls made and reduces idle time,
Interactive Voice Response
VICIdial integrates with IVR technology, allowing businesses to automate call routing based on voice commands or keypad inputs. IVR can provide self-service options to customers, reducing the need for live agents and improving overall efficiency.
Real-Time Monitoring
With VICIdial, managers can monitor ongoing calls in real-time. They can listen in on conversations, whisper to agents, or even take over the call if necessary. This ensures quality control and provides an opportunity to coach agents in real-time
Call Recording
VICIdial automatically records calls, which can be valuable for training, dispute resolution, and quality assurance. Managers can review recorded calls to assess agent performance and ensure that company standards are being met.
CRM Integration
VICIdial integrates seamlessly with third-party CRMs, allowing businesses to keep track of customer interactions and maintain detailed records. This integration ensures that agents have access to relevant customer data in real-time, improving the quality of customer service.
Multi-Channel Support
VICIdial supports multiple communication channels, including phone calls, emails, chat, and social media. This multi-channel approach allows businesses to meet customers where they are and provide a consistent, seamless experience across all platforms.
Benefits of Using VICIdial
VICIdial offers a range of benefits that can help businesses streamline their operations, improve customer service, and drive growth. Here are some of the key advantages of using VICIdial:
Cost-Effective
Being an open-source solution, VICIdial is free to use, which makes it an affordable choice for businesses, especially small to medium-sized enterprises (SMEs). Unlike other contact center solutions that require expensive licensing fees, VICIdial allows companies to implement a full-featured call center platform without breaking the bank.
Scalability
VICIdial is highly scalable, meaning it can grow with your business. Whether you have a small team or a large call center with hundreds of agents, VICIdial can handle your needs. The software can easily be configured to support additional agents, campaigns, or even multiple locations, making it ideal for businesses with evolving needs.
Flexibility and Customization
VICIdial is highly customizable, allowing businesses to tailor the software to their specific requirements. Whether it’s adjusting call routing rules, integrating with third-party applications, or creating custom reports, VICIdial gives businesses the flexibility to build a solution that works for them.
Increased Productivity
With features like predictive dialing, automatic call distribution, and real-time monitoring, VICIdial helps businesses increase productivity. By automating repetitive tasks, minimizing agent idle time, and ensuring that calls are routed to the right agents, VICIdial allows businesses to handle more calls with fewer resources.
Improved Customer Experience
The ability to route calls efficiently, provide IVR options, and monitor agent performance in real-time ensures that customers have a positive experience when interacting with your business. A smooth and effective customer service process can lead to higher customer satisfaction and increased loyalty.
Detailed Analytics and Reporting
VICIdial provides in-depth reporting and analytics, allowing businesses to track key performance indicators (KPIs) such as call volume, agent performance, and customer satisfaction. This data helps businesses make informed decisions, identify areas for improvement, and optimize operations.